Last updated:
Xikon Limited (“we”, “us”) respects your privacy. This policy explains what personal information we collect when you use our online store, how we use it, and the choices available to you.
1. Information we collect
We collect details needed to process orders and support you, including:
- Name, phone number and delivery address
- Email address (optional, or when you contact us)
- Order history, wishlist items and account details if you register
- Messages you send through our contact form
- Basic technical data such as device/browser type and pages viewed (for security and analytics)
2. Payments
Online card and mobile-money payments are processed by Paystack. We do not store full payment card numbers on our servers. Paystack’s privacy practices apply to payment data they process on our behalf.
3. How we use your information
- To fulfil orders, arrange delivery and provide order updates
- To respond to enquiries, reviews and support requests
- To improve our storefront, prevent fraud and keep the service secure
- To send transactional messages related to your orders (not marketing spam)
4. Sharing
We do not sell your personal information. We may share limited data with trusted service providers who help us operate the store (for example payment processing, hosting, delivery partners), only as needed to provide the service. We may also disclose information if required by applicable law.
5. Retention & security
We keep order and account records for as long as needed for fulfilment, accounting, warranty support and legal obligations. We use reasonable technical and organisational measures to protect your data; no method of transmission over the internet is completely secure.
6. Your choices
You may request an update to your contact or delivery details, or ask questions about the data we hold for your orders, by contacting us at [email protected] or via the contact form.
7. Cookies & analytics
We use cookies and similar technologies for session management (cart, login) and, where enabled, analytics tools such as Google Analytics or Meta Pixel to understand how the store is used. You can control cookies through your browser settings.
8. Changes
We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the store after updates constitutes acceptance of the revised policy.
